Technical Support > Problems Sending Email

Enabling Outgoing Mail Authentication

If you are experiencing difficulty sending mail from Microsoft Outlook, Outlook Express, Microsoft Entourage, Eudora or similar email software, this resolution may apply to you.

The following PDF file contains detailed instructions for enabling Outgoing Mail Server SMTP Authentication which may prevent error messages when sending email.

Enabling SMTP Authentication

Note: Email Software, Outgoing Mail Authentication and You.

Please be aware that outgoing mail authentication is a relatively new requirement. As such, a minority of email software does not support outgoing authentication. Please check your software manufacturer's web site to be certain that you are using the current version of the program.

Additionally, please use up-to-date email software that supports a complete user name. Example: John@SeattleOpera.org. Older versions of common software may not support full user names.